Shipping policy

Fitelo Shipping Policy

Shipping Carrier:

We utilize ShipRocket as our trusted shipping partner to deliver your Fitelo orders.

Shipping Time:

• Estimated Delivery: Most orders are delivered within 2-7 business days from the date of shipment.
• Processing Time: Please allow 1-2 business days for order processing and verification before your order is shipped.

Shipping Destinations:

We currently ship to all serviceable pin codes within India.

Shipping Charges:

• Free Shipping: We offer free shipping on all orders.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email and/or SMS. You can use this tracking number to monitor the status of your delivery on the ShipRocket website or app.

Delivery Address:

Please ensure that you provide accurate and complete shipping information when placing your order. Fitelo will not be responsible for any delays or non-delivery caused by incorrect or incomplete address details.

Delivery Attempts:

ShipRocket typically makes multiple delivery attempts. If the delivery is unsuccessful after multiple attempts, the order may be returned to us.

Delays:

While we strive to deliver your orders within the estimated timeframe, unforeseen circumstances such as weather conditions,¹ logistical issues, or customs clearance (for international orders) may cause delays. We appreciate your patience and understanding in such situations.

Customer Support:

If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer support team at store@fitelo.co or +91 9779904052. We are here to assist you!

Disclaimer:

This Shipping Policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.